Touchstone Medical Imaging

When I checked in the receptionist told me there was nothing due. I said, surely theres a copay.

But they assured me I didnt/wouldnt owe anything.

So I wont get a bill in the mail?

Nope!

They printed the bill which indicated my copay was zero. I still didnt believe it, especially judging by all the billing problems people have mentioned in online reviews. Sure enough, I got a bill via email exactly 2 weeks later with my copay amount. Theyll tell you it takes time to verify your information with your insurance company which is a lie since copay information is always readily available.

This is a slimy, greedy and unethical business practice: Its easy to pay at the time of service when youre there and involved, but if they send you a bill theres a good chance youll miss it, or forget and pay late.

Then they can charge you a late fee, or sell the debt to collections and make even more money from you. The problem is, youre not going to find a respectable imaging place in Texas because that, like most other medically-related services have been outsourced to greedy corporations that are only interested in squeezing as much money as possible from the patient.

When I checked in the receptionist told me there was nothing due. I said, surely theres a copay.

But they assured me I didnt/wouldnt owe anything.

So I wont get a bill in the mail?

Nope!

They printed the bill which indicated my copay was zero. I still didnt believe it, especially judging by all the billing problems people have mentioned in online reviews. Sure enough, I got a bill via email exactly 2 weeks later with my copay amount. This is a slimy, greedy and unethical business practice.

Its easy to pay at the time of service when youre there and involved, but if they send you a bill theres a good chance youll miss it, or forget and pay late.

Then they can charge you a late fee, or sell the debt to collections and make even more money from you. The problem is, youre not going to find a respectable imaging place in Texas because that, like most other medical-related services have been outsourced to greedy corporations that are only interested in squeezing as much money as possible from the patient.

Your receptionist told me when I called to schedule my appointment that my portion of the bill would be $284.00. She asked if that was okay and told her yes.

I paid the fee on the day of service. No one told me I would have additional fees or costs. Now you send me a bill for over $800.00. I wont pay it.

You should live up to your promises. You wouldnt like to be treated this way, so why do you treat your clients this way. I would not have agreed to a scan that was going to cost me over $1,100.00 after insurance. I will be sure to share my story with all my referring doctors.

My doctor is supposed to schedule me for a follow up scan with you guys in 6 months. That certainly wont happen with your organization.

Cheaters. Cant be trusted.

My spine doctor gave me a referral and told me to schedule an MRI. I scheduled one with Touchstone Lafayette, CO.

I waited to hear from my spine doctor about the results (which showed a bulge in a disc). Having heard nothing about 3.5 weeks later, I called the spine doctor who said they had not received the MRI. I called Touchstone and was told they tried to fax it ONCE and the fax failed. They did nothing after that - they did not contact me; they did not contact the doctor.

Nothing.

I asked them to contact the doctors office and get the right fax. They told me I could call the doctor and have the doctor call them. They were going to continue to do nothing. They also said I could come over and pick it up and take ity myself to the doctor.

Meanwhile I have been in pain waiting for a consultation about the MRI.

This is absolutely unacceptable conduct.

At a minimum, they should have contacted me in the first place. I cannot understand why they didnt contact the doctors office and ask for the fax number when the fax failed to send.

My only conclusion is that they had no desire to be either helpful to or concerned about the patient.

WOW! What a great title for a website.

I do not get upset too often but I am over the top pissed! First, a few months ago, I received a bill with a balance from 2020. I called and they had no idea why but I paid assuming I owed it. Now after this week, I am starting to wonder if it was just another error.

My doctor sent an order for me to schedule an MRI. I needed to have done this week since I am leaving town for 10 days and meet with the doctor shortly after my return. The scheduling center called and after a lot of patience on my part, we finally scheduled for Southlake on Saturday, July 15 at 2:30, check in at 2:15. When she was confirming all of my info, she asked if my insurance was still BCBS.

I have not had that in I don't know how long!! She had the wrong person in the system even though I confirmed my identity through multiple questions. I have a feeling it was my daughter since after we hung up, I got a text saying her name was needing to call and make an appointment. Her last name is not mine.

I asked my daughter and of course she did not need an appt. A few days later, I get a call saying I am needing to set an appt. I told the new caller what all happened and she said nothing in the system so we started over. At the end she said insurance pre authorization was needed and she didn't know if they could get it before I leave.

We both called my doctor's office and were able to get an approval. I called Touchstone back and at first she said no appt on the schedule but as we were talking she found it and said pre approval came through. My doctors office also called me to make sure all was good and I told them the whole story. She confirmed pre approval and appt set for Southlake 2:30 Saturday, July 15.

I got there today and guess what!!! No one there except receptionist. No appts left for today. The techs left at 1.

I am beside myself since I leave tomorrow for 10 days. She said can you call tomorrow? Sure, while I am on vacation, I will work that into my schedule. She did give me the direct phone number so I don't have to work with the call center but I am not sure at this point if I will try anymore.

I will be calling my doctor to see what other options there are. I have gone to Touchstone for years for mammograms, etc.

I can't even think about going now. We will see.